Why do I see black screen when I connect WDC10 RX HDMI output to telepresence system such as LifeSize ICON400 HDMI Laptop input?
Most HDMI input of telepresence video conference machine doesn't support HDCP. WDC10 RX has HDMI HDCP output as default setting. When displayed site doesn't support HDCP, the WDC10 RX will judge it as illegal output and block the HDMI output. BenQ has released a new firmware which supports displays that do not have HDCP function. Please contact your local BenQ call center for more information.