My InstaShow Button does not seem to connect to the InstaShow Host. As I do not get a display, how do I determine if my InstaShow Button is faulty, or if it is simply a bad connection to the InstaShow Host?
Please follow the below steps to test if the InstaShow Button is faulty:
1. Power off the InstaShow Host
2. Connect the InstaShow Button to a USB 3.0 port of your PC or notebook computer. Do not connect HDMI. Only connect to USB 3.0.
Please wait for a few seconds and note the LED indicator on the InstaShow Button.
1. If LED indicator is flashing in red, it means the InstaShow Button is working OK, may be a failed connection. Please refer to the troubleshooting section of the User Manual for more detail on what to do if display does not appear.
2. If LED indicator keeps solid red, it means the InstaShow Button is likely to be defective. Please contact a BenQ Authorised Service Provider for further assistance.